Delivery within Australia
At Molly & Jack we know how important it is to have speedy and safe delivery of your order. All our orders are sent via Australia Post or Sendle and a tracking number is provided when your order is shipped. Please note that no responsibility is taken for lost parcels.
FREE SHIPPING ON AUSTRALIA WIDE ORDERS OVER $150
For orders $150 and below:
Pick up in-store FREE
Standard shipping $9.95
Express shipping $16.95
The above rates do not apply to bulky/oversized items or items over 5kg. See below in relation to bulky/oversized items or items over 5kg.
We welcome all international orders.
Flat-rate freight charges for non-bulky items up to 2kg:
New Zealand $30
USA and Canada $45
UK & Ireland $50
Rest of world $60
Please note these charges do not include any applicable customs charges in the country where the order is being delivered. You will be responsible for such charges.
Please note that international orders cannot be delivered to Post Office boxes.
Bulky/oversized items or items over 2kg (international) and 5kg (within Australia)
- Bulky/oversized items or items over 2kg (for international orders) and 5kg (for orders within Australia) will incur a higher freight fee which will be based on the weight and dimensions of the goods being delivered
- Products which are classed as bulky/oversized will be noted in the product description on our website.
- If you have purchased a bulky/oversized item or your items are over the weight limits, we will contact you via email or phone when your order is received to advise you on additional freight charges
- We will process and dispatch your order once this additional fee has been paid. If you subsequently decide that you do not want to proceed with your order, please contact us at email@example.com and we will gladly arrange a refund of your online purchase
- Please note that we do not send glass items internationally
Processing and delivery times
We endeavour to process and dispatch all orders within two business day of receiving full payment (including any additional freight charges – see above). For Express Post orders, we endeavour to dispatch orders within one business day.
Please allow 3 to 5 business days for standard domestic delivery of your items, however these times may vary depending on your location and some remote areas may take a little longer.
International deliveries are estimated to take between 9 and 26 business days.
While we do all we can to ensure your order is delivered in a timely manner, we will not be liable for any loss, damage or delay caused by our carrier that we have no control over or by any event that is out of our reasonable control.
If you have any questions regarding shipping and delivery, please contact us at +612 9579 5000 or firstname.lastname@example.org